This guide summarizes common Skincu questions from checkout through after-delivery support.
How long does fulfillment take?
Processing normally takes 1–2 business days after payment authorization. Estimated carrier transit after dispatch is 4–6 business days.
May I return a non-defective product?
Yes. Request the return within 30 calendar days after delivery. A non-defective item must remain new, unused, and in original condition.
What if the order is defective or incorrect?
Report defects, shipping damage, incorrect goods, missing contents, or a material description difference with the order details and useful photos or video.
Are exchanges available?
Yes, after approval and subject to replacement inventory.
How do mailed returns work?
Wait for approval, then follow the confirmed instructions and use the free prepaid return label included in the package. No restocking fee is charged.
When is an approved refund started?
We process and initiate it to the original payment method within 10 days. Financial institutions may take longer to display the credit.
Where can I get more help?
Use Contact Us for order, product, delivery, payment, return, exchange, or privacy assistance.